In terms of our Covid-19 policy all passengers are required to complete the I.C.E. We understand that contracting the virus is a risk we all face, but recommend that the PCR test be done at least 48 hours in advance in order to afford both guests and Waterfront Charters sufficient time to make arrangements regarding cancellations without penalty.
However, for operational reasons these circumstances do not affect our policies the onus remains on passengers to inform Waterfront Charters before the 24 hour notice period in order to receive full refunds.
The ongoing Covid-19 crisis has affected us all, and cancellations are to be expected. These include all cruises on South African Public Holidays (New Year’s Day, Christmas Eve and Christmas Day, the Easter Weekend, etc.) the New Year’s Eve Sunset Champagne Cruises New Year’s Midnight Cruise Valentine’s Day Cruises Clifton Yacht Parties and all other special scheduled event cruises.ģ.2.4. Special Scheduled Cruises are cruises over the peak season that are normally booked out. The 24 hours prior cancellation period does not apply to Special Scheduled Cruises as detailed below: the cancellation period is extended to 72 hours before scheduled departure time of the booked cruise. The refund request must be submitted in writing to and will be subject to the refund policy detailed in clause 4 belowģ.2.3. Clients may receive a full refund if the booking is cancelled in writing more than 24 hours from the scheduled departure time of the booked cruise. Any cruise that is rescheduled during this 24 hour cancellation period will be charged at the regular ticket price and be deemed a new booking.ģ.2.2. A request to reschedule the cruise within the 24 hours of the scheduled departure time will also be seen as a cancellation within the 24 hour period. A non-arrival for a scheduled cruise will also be treated as a “No-show” with the 100% cancellation fee applied. This is in line with industry practice and means that no refund will be received for late cancellations, and the voucher or order will be considered redeemed towards that scheduled cruise. Waterfront Charters charge a 100% cancellation fee on all confirmed or pre-paid bookings cancelled within 24 hours of the scheduled departure time. Waterfront Charters will endeavour to find a suitable replacement vessel if required and any additional extra costs in chartering an alternative vessel will be for the client’s account.ģ.2 Cancellation Policy – Applicable to Daily Scheduled Cruises (on a per-person basis.)ģ.2.1.